I am sure most of you would know there are no shortcuts in life, please be aware there are no shortcuts for enterprise solutions too.
I have recently been constantly in touch with one of the Banks on strategizing their Customer Value Management plans through an Analytical Customer Management solutions. The recipients of my recommendations and authorized individuals who where to whet the blueprint have spent considerable time listening to everything that was discussed, however as they are venturing into a new territory, they were a bit unsophisticated. I am not …

I recently had a long mail chain discussion with one of my acquaintances in Indian Telecom industry, the discussion was revolving around how the role of technology has increased in the telecommunication business and the areas where we can see some more action in the near future.
The idea behind this post is to present my opinions on how technology is going to rewrite the rules of the game in telecommunication industry playfield.
A) Network is Dead! Long live Network.
Virtual Network is about to be Bor. I am sure most of you …

The much awaited cellular phone from Apple Inc. is finally out. Steve Jobs had unveiled iPhone in Macworld expo yesterday. Though the features and functionalities of the product would remain as promised, the name might not. 

InfoGear, an IT/Communication company that was acquired by Cisco systems over half-a-decade ago registered iPhone trademark way back in late 90s. After the acquisition, Linksys, division of Cisco has enhanced the hardware and today its iPhone supports Skype directly.
… 

Apple has been pursuing Cisco since the beginning of 2001 to gain rights over the brandname, but the attempt remained futile in the past. As a …

Telecommunication Authority of India (TRAI) has been quite aggressive in the recent past towards saving telecom subscribers from telemarketers.
A few weeks ago the department had mandated operators to provide a special tone when an international roaming customer is called. Objective is, the trained executive should refrain from engaging in the call when he hears the tone. I have posted a note on this subject, if interested please click here.
A couple of days ago another plan was brought to the table, something that will lead telemarketers fly a big kite. A web portal is going …

Lastnight I was reading a report on Indian Cellular Phone Industry by leading research agency. One of the key findings as per the survey conducted states 28% of currently satisfied customers are prone to move to a new service provider, if the quality of service is found to be good. Incidentally, the number is down by 2% but nevertheless 28% is huge enough to tackle.
Despite of the surge in cellular phone penetration in the country, the service quality by any service provider is not yet great and consumers are aware …

Telecommunication Authority of India (TRAI) has instructed all the mobile operators to implement a solution that would intimate marketing contact centers if their potential customer is on international roaming and refrain from calling.
Interesting move, isn’t it?
While on international roaming all of us encounter the issue of not being able to see the Caller’s ID and end up picking up most of the calls. In a couple of trips, I had instructed important people to call me thrice in a row with one-ring to let me know its you calling. Despite have picked …